Support
Support
Running statements and something is not adding up? Most answers are one click away in the guides below. When you need a person, we are an email away.
Start with the guides
These cover the situations that come up most when you set up vendors and run a month.
FAQ
The questions shops ask most often, with short answers.
Encode a vendor
How to tag booths in Square so sales attribute to the right vendor.
Reconciliation errors
What the common sync and reconciliation warnings mean and how to fix them.
You can also read the getting started guide or check the current service status before writing in.
Email support
Write to info@boothsettle.com. Include your mall name and, if it helps, the month you are working on and the vendor involved. The more specific you are, the faster we can help. Prefer a form? Use our contact page.
Please never send passwords, Square access tokens or full payout or tax numbers by email. We never need them to help you.
Response times
We usually reply within one business day. During the first days of the month, when everyone is running statements, it can take a little longer. Urgent issues that affect sending statements get priority.